Question 1

Are Trading Dishes Spices Organic?

Accepted Answer

All of our spices are sourced from organic farms and are certified organic.

Question 2

Can I purchase individual spices, or do I need to buy a kit?

Accepted Answer

You can absolutely purchase individual spices! We offer a wide variety of spices that can be purchased individually or in our pre-made kits.

Question 3

What is the shelf life of Trading Dishes spices and spice kits?

Accepted Answer

Our spices have a shelf life of 1-2 years when stored correctly in a cool, dry place. Our spice kits have a recommended use-by date on the package.

Question 4

Do you offer bulk ordering options for yacht chefs or personal chefs?

Accepted Answer

We offer bulk ordering options for yacht chefs, personal chefs and restaurants. Please contact us to discuss your specific needs, and we will work with you to create a custom order.

Question 5

Can I subscribe to regular spice deliveries?

Accepted Answer

We offer a spice subscription service for those who want to receive regular deliveries of their favorite spices. Simply choose your preferred delivery frequency, and we will take care of the rest.

Question 6

Do you ship internationally?

Accepted Answer

We ship internationally. Please note that international shipping rates may vary and may be subject to customs fees and import taxes.

Question 7

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Question 8

What is your return policy?

Accepted Answer

We strive to provide high-quality products; customer satisfaction is our top priority. If you are not satisfied with your purchase, please contact us within 30 days of receipt, and we will work with you to resolve the issue. Please note that opened spice kits are not eligible for return.

Question 9

Can I place a bulk order for spices and spice kits?

Accepted Answer

Absolutely! We offer bulk ordering options for our spices and spice kits. Just contact us with your specific needs and we will work with you to create a customized order.

Question 10

Are your spices and spice kits available internationally?

Accepted Answer

Yes, we ship our spices and spice kits worldwide. However, shipping fees may vary depending on your location. Please contact us for more information.

Question 11

Do you offer any discounts or promotions for repeat customers?

Accepted Answer

We value our customers and offer discounts and promotions for repeat orders. Please sign up for our newsletter to stay informed about our latest offers. We also have a membership program where members receive 10% off each spice ordered.

Question 12

Are your spices and spice kits organic and sustainable?

Accepted Answer

We are committed to sourcing our spices from local, organic, and sustainable farms. We believe in providing high-quality spices, promoting environmental responsibility, and supporting local farmers.

Question 13

Can you provide advice on how to use your spices in my dishes?

Accepted Answer

We are happy to advise on using our spices in your dishes. Our team of culinary experts can offer guidance on spice combinations and flavor profiles to help enhance your dishes. Just contact us for more information.

Question 14

How do I store my spices to ensure freshness?

Accepted Answer

It's important to store your spices in a cool, dry place away from sunlight and moisture to ensure freshness. We recommend storing our spices in the spice kit or pantry or cabinet in the sealed bottles provided. Labeling your spices with the purchase date is important to ensure you are using them within their recommended shelf life.

Question 15

How can I be sure that your spices and spice kits will work well with the unique requirements of cooking on a yacht or as a personal chef?

Accepted Answer

Our spices and spice blends have been developed by Chef Steven Ferneding, who has extensive experience working as a yacht and personal chef. He has carefully curated the flavors to ensure they work well with the unique requirements of these cooking environments.

Question 16

How long will my spices or spice kit take to arrive?

Accepted Answer

We typically ship our products within 1-2 business days of receiving your order. Shipping times vary depending on your location, but you can expect your order to arrive within 3-7 business days.

Question 17

What is your return policy for spices and spice kits?

Accepted Answer

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, please contact us within 14 days of receiving your order, and we will work with you to make it right.

Chef Steven Ferneding's International Spice Collections

Frequently asked questions